What Types of Information Does Canadian Comfort Collect and For What Reasons?
When customers purchase Canadian Comfort’s products or services, we ask for their complete name and their contact details (address, telephone number and email), information about the product or service ordered and their banking information (if payments are to be debited directly to the customer’s bank account). Occasionally, Canadian Comfort may receive personal information about a customer from one of our dealers. When proposing to extend credit to a customer, we may obtain a consumer report containing credit information which is not personal information as defined by credit reporting laws.
Canadian Comfort maintains records of the customer’s use of our products and services, as well as customer communications and feedback. We collect and use this information to provide products and services to our customers, to administer their accounts and to provide them with an optimal level of customer support services, including maintenance and safety. We may contact previous customers to check in with them, and find out if they are interested in new products and services.
Canadian Comfort will keep personal information on file for a reasonable period of time in order to fulfill our primary purposes and in compliance with standard business practices. If required by law, personal information may be kept for a longer period of time.
Disclosure of Personal Information
Canadian Comfort will not disclose personal information to third parties unless the customer authorizes us to release it, or if release is required, or permitted by law. We will never sell, lease, or trade personal information to third parties without first obtaining consent of the customer.
We are required to provide personal information to our accredited suppliers, who perform services on our behalf and with whom contracts have been signed that obligate that third party to adhere to our privacy policies and practices. We also share information with our dealers in order to handle any complaints or problems. We provide information on our dealings with customers to credit reporting agencies, credit bureaus and financial institutions. There may, of course, be situations in which the Privacy Laws permit us to disclose personal information without consent, such as compliance with a warrant, subpoena or court order.
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